
Frequently Asked Questions
Find FAQs about product information, facial routines and shipping.
Product Information FAQs
We recommend using our products within 12-18 months of the batch number to ensure quality and efficacy since our ingredients are plant-derived. This 6-digit number is found on the bottom or side of each product and indicates the date of manufacturing.
C&Co.® was founded in 2012 on the principles of efficacy, integrity and transparency.
Since our very beginning, we have crafted intentional formulations that provide nutrients including antioxidants, ceramides, probiotics and phyto-retinols to deeply hydrate and restore the skin barrier, and that has not changed.
We are committed to only using traceable and plant-derived ingredients sourced from independent farms around the world to craft our intentional formulations. With our independent and FDA registered lab based in Asheville, North Carolina, every C&Co.® product is formulated and manufactured with care to ensure that only good goes into every bottle™.
Our Daily Face Polish is an enzymatic, honey-based cleanser that gently buffs away excess dead skin cells while providing lightweight hydration. It is formulated with lipids, ceramides and is naturally rich in vitamin C rich to help smooth texture and even skin tone.
To use we recommend applying desired amount to wet skin, massaging in a circular motion until the gooey texture has disintegrated. Rinse with warm water, pat dry and follow with your favorite facial hydrator.
Facial toners are the middle step between cleansing and hydrating skin. They help to clarify and decongest while assisting with better absorption of your facial hydrator.
It is important to select a facial toner that is pH balanced for skin health to help prevent dehydrating the dermis and disrupting the acid mantle or skin barrier.
Our facial toner is pH balanced for skin health and is formulated with probiotics, humectants and is naturally rich in Vitamin C for a brighter and stronger complexion.
Yes!!! Our natural deodorants are pH balanced and are effective at neutralizing odor without irritating skin. They have a soft, creamy consistency for application and a powder finish on skin. They are aluminum-free and wick away sweat to keep you feeling dry throughout the day.
Our Lavender Cold Cream is a rich facial moisturizer that is both hydrating and occlusive. It is formulated with nutrient dense organic lipids and probiotics to improve the appearance of collagen-depleted skin, promoting an overall balance. It has a rich texture that assists with improving moisture retention and skin redness and works to improve the visible signs of premature aging.
We recommend using this product nightly. To use, scoop a pea-sized amount and apply to face, neck and chest as dots then blend to connect the dots for an even application.
This product can be layered over our Evening Rose Facial Serum and under sunscreen as needed. Each jar lasts between 9 months and a year of use.
Dark circles and eye bags are most commonly connected to diet, lifestyle and genetics. Incorporating gentle daily facial massage to encourage lymphatic drainage is beneficial to see a change in this appearance as massage releases stagnancy and diminishes swelling.
We offer gua sha stones as a tool for lymphatic drainage in your at-home routine and formulate a nutrient-dense eye treatment for puffiness, dermal dehydration and hyperpigmentation.
The best way to see results for hyperpigmentation is with a consistent facial routine that incorporates a weekly exfoliant and daily sunscreen.
To brighten skin and soften the visible appearance of hyperpigmentation, we recommend our Daily Face Polish each morning and a clay-based weekly exfoliant. It is also recommended to include a gentle plant-based acid for a seasonal skin refresh. For the body we recommend incorporating one of our sugar scrubs into your weekly routine.
Vitamin C is a potent antioxidant and essential nutrient that plays a vital role in maintaining healthy, radiant skin. Widely celebrated in skincare, it helps protect the skin from environmental stressors like UV rays and pollution, which can cause premature aging. One of its standout benefits is its ability to brighten the complexion making it effective in reducing dark spots and uneven skin tone. It also supports collagen synthesis, helping to improve texture and promote overall skin health.
A few of our products that are formulated with ingredients naturally rich in vitamin C include:
No, as a plant-based brand our focus is solely on formulating lipid-based products. We recommend reading The Science of Skin to learn more about how to cultivate a healthy skincare routine with lipid-based ingredients and pH balanced products.
Our Evening Rose Facial Serum is a fully organic twice daily facial moisturizer. It is naturally rich in Vitamin C, has a lightweight feel on skin and is formulated with organic ceramides and lipids to help plump, hydrate and firm.
With consistent use you can expect protected skin that is resilient against transepidermal water loss (TEWL) and a visible reduction in overall skin redness.
We recommend using 1 to 2 pumps on wet skin and applying to face, neck and chest. It is vital to include a gentle weekly exfoliant in your routine for effective absorption of this concentrated product.
This product is intended to be applied to skin twice daily directly after cleansing and each bottle will last 9 months of use.
We recommend using our sugar scrubs on the body as a weekly exfoliant. They are not recommended for use on the face, neck or chest. This product is formulated to have a fluffy, dry texture that is water-activated.
To use we recommend applying to wet skin and scrubbing in a circular motion until fully dissolved. It is important to keep this product dry by scooping out desired amount into a little bowl before use.
We only use cold-pressed plant oils in our formulations. Our ingredients never undergo heat, solvents or chemical extraction to isolate or obtain nutrient dense properties of the plant material. We prefer this method so that our ingredients remain unaltered and unadulterated.
We recommend staying away from medicinal quantities of essential oil in products and diffused in the air. We do not use medicinal quantities of any essential oil in our products.
Throughout our product line our essential oil concentration ranges 0.5 - 2% - which is well below the normal and medicinal quantity.
We also always recommend having a conversation with your doctor as it is important to make sure that you both are on the same page with what is best for your journey.
When it comes to what we do, our product line is pH balanced for optimal skin health. We do not recommend adding water, essential oils, or any other substances to our products as it can compromise the efficacy and safety of the final product.
We source glass, plastic, aluminum and paperboard packaging for our product line. We consistently re-evaluate our footprint on this earth, offer recyclable packaging with a focus on glass and paperboard to reduce our overall impact.
We do not offer refills on empty product bottles as we are not equipped with the proper sterilization machines to accommodate at this time.
With our independent and FDA registered lab based in Asheville, North Carolina, every C&Co.® product is formulated and manufactured with care to ensure that only good goes into every bottle™.
No. We have pivoted to an online model to remain focused on our clients and product line. You can find a curated collection of our products and services at these regional brand retailers, spas and hotels.
Yes, we have wholesale opportunities with our brand and would love to hear from you.
We do not offer private label or contract manufacturing at this time.
We cannot apply promo codes to previously placed and fulfilled orders. We appreciate your understanding.
You can enter a valid promo code on the right side of the shipping/payment details page on our website.
If you use an express checkout services like Apple Pay, Shop Pay, Pay Pal or Amazon Pay, please enter the promo code at the bottom of the screen before selecting your express checkout provider for payment.
Our #1 priority is your happiness.
As a brand we stand behind our products 100% and for whatever reason you are unhappy with your product within 30 days of purchase, we will work to make it right. Just reach out to our Client Support Crew as we are always here for you. Your happiness, guaranteed.
Call, text or email to connect | 828-575-9144 | support@candconaturals.com
We manufacture our products each week so if an item is out of stock it will be restocked within the upcoming week.
Yes! We offer gift wrapping when a Gift Box, Ribbon & Card has been added to any order.
Once all items are selected and the gift box has been added to your cart please click the "Add a Gift Message" button on the cart page to include in a personalized digital message to be sent to the recipient at the date and time you prefer.
Please note that we do not include prices or order invoices with any of our shipments.
Facial Routine FAQs
The best way to take care of skin is by creating a consistent routine that works for you and your lifestyle.
We recommend incorporating a daily pH balanced cleanser and hydrator along with a gentle weekly exfoliant into your routine.
We believe that it is never too late to start a skincare routine. Creating consistency in your ritual with pH balanced products is a great place to start.
We recommend learning more about the science of skin, the benefits of ceramides, probiotics, humectants and hydration to support skin health and reduce the visible signs of crepey skin.
Our Carrot & Rose Eye Repair is a twice daily moisturizing balm. It is formulated with organic lipids, ceramides and phyto-retinols to help improve the appearance of collagen-depleted puffy skin, fine lines and hyperpigmentation. It has a deep, fresh scent of carrot and provides a rich barrier against transepidermal water loss (TEWL), which is important to the delicate skin around the eyes.
To use, scrape backwards with your thumbnail to remove a small amount, gently warm between ring fingers and dab on skin around eyes, lips and brow. We recommend using this product twice daily, each jar will last 12 months of use.
Yes!! Although exfoliation is an important part of a balanced skincare routine, it needs to be done gently and typically once weekly.
Over exfoliation can lead to the breakdown of the acid mantle and skin damage that exacerbates premature aging.
We recommend using a gentle clay-based weekly exfoliant followed by your favorite hydrator. It is also recommended to include a gentle plant-based acid for a seasonal skin refresh as needed.
We formulate and handcraft our artisan soap using a cold-process saponification method with organic oils, steam-distilled essential oils and reverse osmosis filtered water.
With each purchase, you can expect a firm bar, rich lather and a light lingering scent on skin.
Shipping FAQs
We offer $5 flat rate shipping and free shipping for orders $125+.
We ship all orders via USPS Priority Mail or UPS Ground.
Yes. Shipping costs are calculated by USPS International based on the final weight and destination of the package.
In the event your package is delayed, please give the carrier an additional day or two to complete the delivery. If a package is marked as delivered but you did not receive it, please reach out for assistance.
Yes! We ship everywhere via Priority Mail or UPS Ground unless otherwise requested.
We ship same day for orders placed before 12 PM EST Monday through Friday.
We ship all orders via Priority Mail or UPS Ground. Orders placed on a federal holiday will ship the following business day.
The cost of shipping is calculated based on weight and distance from origin to the destination.
We offer $5 flat rate shipping and free shipping for orders $125+. We ship all orders via Priority Mail or UPS Ground.
Yes! We only use biodegradable packing peanuts, recycled tissue paper and recycled boxes for our shipping needs.