FAQs

PRODUCT INFORMATION

What is the shelf life of your products?

We recommend to use our products within one year of the manufacture date to ensure quality & efficacy. We handcraft all of our products in small batches to ensure freshness with each purchase and therefore encourage you to buy only what you need at the moment. Keep in mind that candles and soaps don’t have a shelf life so feel free to stock up. 

Certifications

  • We are voluntarily registered with the FDA, we adhere to cGMP procedures in our manufacturing practices.
  • Our products are viewable on EWG’s Skin Deep Database with a toxicity score of 1-2.
  • We are Leaping Bunny® Certified, Cruelty Free® Certified, Living Wage Certified and all of our products are Made in the USA.
  • We are working towards obtaining our Ecocert, Non-GMO, Certified Vegan & Truth in Labeling certifications. 

What is the Daily Face Polish and how do you use it?

Our non-bubbling morning facial cleanser gently buffs away dead skin cells due to the slight acidity and natural enzymes present in the main component: honey. This non-granule cleanser provides an unequivocal clean that plumps, decongests & provides light hydration, leaving a matte finish. With spoon, stir well until thick in consistency & amber in color. Apply half a spoonful to wet skin & work in a circular motion. Rinse well & pat dry.

Like most of our products, our Daily Face Polish is anhydrous: formulated without water. Please do not add water to this product, as it will naturally thin with an increase in temperature. If the honey crystallizes (feels scrubby), which happens in cooler temperatures,  stir well, remove a small amount, and massage together between fingers before applying to face. Breaking down the crystals before applying to facial area will ensure the most gentle cleansing experience. The daily face polish is purposefully ¾ full to allow for the acid-base reaction to occur.

What is a toner and do I need one?

Our Sweet Orange & Rose Facial Toner is a second cleansing step.  It helps to remove residual makeup & debris without drying skin.  Additionally, if you do not use a pH balanced cleanser, the toner will return your skin to the correct pH.

What is the natural deodorant and does it work?

The natural deodorant is a natural, effective, pH balanced deodorant, not an antiperspirant. Scrape a small amount and apply to clean, dry underarms to prevent odor. This is a temperature sensitive product that melts on skin contact at 76 degrees. Expect a soft, creamy texture that is easy to apply and leaves a powdery finish. If you notice a white residue simply use less product.  One jar should last a minimum of 6 months per person!

Is the Cold Cream a cream cleanser?

While traditionally a cold cream is used as a one-step cleansing moisturizer, we recommend using our Lavender Cold Cream as a deep moisturizer. Simply apply a pea-sized amount to face, neck and chest as needed. Most of our clients use this product weekly after our Chamomile & Oats Clay Facial Mask and nightly in the winter when cold temperatures can be harsh on skin. Furthermore, this product can be used alone or in combination with our Evening Rose Facial Serum for routinely parched skin.

Where do I use the sugar scrub? Can I use it on my face?

We do not recommend using our sugar scrubs on the face as the granule exfoliation can be too abrasive. Instead, we recommend our Chamomile & Oats Clay Facial Mask. Our sugar scrubs are water-activated and provides all-over body exfoliation as they softly break down to glycolic acid and are gentle on pores. We recommend to use it as a weekly all-over body exfoliant. Simply apply to wet skin and scrub in a circular motion until dissolved. Rinse & pat dry.

Can I add essential oil to my C&Co.® product to change the scent?

We kindly ask that no water, essential oils, or any other substances be added to our products as it would potentially compromise the efficacy and safety of the final product.

How do I use your sugar scrubs?

Our sugar scrubs are water-activated and provide all-over body exfoliation as they softly break down to glycolic acid. Simply apply desired amount to wet skin and scrub in a circular motion until dissolved. Rinse & pat dry. We recommend scooping out the amount you want to use into a little dish and bringing that dish into the shower . This way your scrub jar will stay dry and the product will remain powdery. 

 

SKINCARE

What is the best way to care for your skin?

The best way to take care for skin is with pH balanced products. Being your largest organ, the integument system defends against pathogens, environmental pollutants and atmospheric conditions. The acid mantle is your skin’s topmost layer. It is a thin, slightly acidic hydrolipidic film that is your very first line of defense against pathogens & microbes. For healthy individuals, the acid mantle has a pH of between 4.5 and 6.5 with 5.5 being ideal. While individual pH varies, this range is a good marker for healthy skin. In addition to pH, proper cleansing and a true moisturizer are daily essentials. Daily cleansing helps to prevent an accumulation of dead skin cells while a true moisturizer creates a barrier on the skin to prevent transepidermal water loss (TEWL) via evaporation. We also recommend to exfoliate once a week with our Chamomile & Oats Clay Facial Mask followed by your choice of moisturizer.

Is it ever "too late" to start taking proper care of your skin (once you have wrinkles, etc.)?

We believe that it is never too late to start a good skincare regimen. It is important to feed your skin the vitamins & nutrients it needs in order to repair and regenerate properly. There are plenty of quick methods to reduce wrinkles and age spots chemically but they tend to cause more harm than good, potentially leading to new skin issues as well as overall health problems. Your skin has a cellular turnover cycle that slows with age. Gentle exfoliation helps to decongest and renew dull skin that arises from this slowing turnover. In the dermis there are two proteins called collagen and elastin that keep your skin plump and hydrated. Unfortunately, the production of these proteins decrease with graceful aging, therefore so does your skin’s moisture content. This natural decrease is what we all are combating when we talk of anti-aging for the skin. In order to defy our body’s natural biological processes we need to 1. reduce free radicals with the help of antioxidants 2. increase the production of our dermal proteins and 3. provide the skin with quality products that help retain moisture and supply nutrients for skin healthy regeneration. Our facial care line is formulated to provide these restorative qualities to skin.

Is it true that the best way to put on an eye balm or cream is with your ring fingers?

While we cannot find any scientific evidence to support this theory we believe that this is the most gentle way to apply an eye balm or cream. The main thing to remember when applying any product around the eye area is to not tug, pull or press too hard. We can see that using a more dominant finger could cause you to be unknowingly rough which could easily cause damage to this delicate skin. We do prefer to use our ring finger when applying our Carrot & Rose Eye Repair. We recommend using your thumbnail to scrape the top of the balm toward you and transfer the product to your ring finger. From there, warm it between your other ring finger and gently blot on skin around eyes, lips and brow.   

Can you really over exfoliate?

While we all love the feeling of freshly exfoliated skin, yes, over exfoliation can lead to skin damage. Going back to the basics of skin, we need to remember that the integument system is our largest organ. It has a cellular turnover cycle that slows with age, protects us from harmful pathogens & environmental conditions.  When healthy, it likes to have a pH of between 4.5 and 6.5. Exfoliation is an important component to balanced skincare but needs to be done gently and not too often. We recommend that clients use our mask once a week along with one of our pH balanced washes twice daily. Over exfoliation leads to damage by breaking down the production of collagen and elastin in the dermis, which accelerates the signs of aging and by catapulting your skin into a chronic acidic/alkaline state. Your skin likes to be slightly acidic so when you wash excessively, over exfoliate, or use products that are not pH balanced it has difficulty returning to its resting pH range. This fluctuation is enough to contribute to many chronic skin conditions as well as dry skin, breakouts, and oily patches.

What's all the hype about coconut oil?

We love coconut oil for many reasons. It is chock full of essential fatty acids, it is hypoallergenic, it provides a barrier on skin preventing moisture loss via transepidermal water loss (TEWL) and is a wonderful plant-based surfactant that provides a rich lather in artisan soap. It is naturally anti-inflammatory, antimicrobial and very effective at soothing many skin conditions including eczema, psoriasis and rosacea. It can be used on skin and hair to help retain moisture, reduce skin irritations, fight wrinkles by strengthening connective tissue and soothe an itchy scalp. All around it is an amazingly nourishing oil.

What is your personal skincare routine?

My routine is pretty straightforward. I adjust the quantity of product I use depending on how my skin feels as well as changes to the weather. If my skin feels a little dry, I add in extra moisture via our Lavender Cold Cream. If it is extra humid outside, I use only half a pump of Evening Rose Facial Serum after I cleanse my skin. Additionally, in the winter I use our Lavender Cold Cream on my skin before spending the day outside to prevent excess moisture loss via evaporation.

AM Routine

PM Routine

Weekly Routine

Why are your soaps so special compared to other bars?

We handcraft our soap using the cold-process method. Each batch takes a minimum of 30 days to craft and cure prior to making their way to our in-shop soap table. We use only organic olive oil, coconut oil, cocoa butter, steam-distilled essential oils and reverse osmosis water in our saponification process. As a result, our bars remain firm in the shower and produce a rich lather with a light lingering scent. We adore our soap and believe that it is an affordable everyday luxury.

 

SHIPPING

Do you ship internationally?

We do. Shipping costs are calculated by USPS per the final weight and destination of the package. Shipping internationally is obviously a bit more expensive than domestically. 

All international clients are considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control these charges or notify you of their existence as laws do change. Customs policies vary widely from country to country. Please contact your local customs office for more information before purchasing.

What happens if my package is lost in transit or delayed?

Clients are responsible for filing claims for lost, stolen or damaged packages. Please use the tracking number that is provided to you via email to identify your package. In the event your package is delayed, please give USPS an additional day or two to complete delivery. Please consider holidays, weather and other conditions may affect projected delivery date. We recommend allowing 1-2 additional days for delivery after USPS updates your status to “Delivered in/at mailbox”. They sometimes scan packages and mark as “delivered” before completing their route.

Do you ship to APO/FPO?

We ship everywhere via USPS unless otherwise requested.

When will my order ship?

Orders are shipped via USPS unless otherwise specified. We ship the same day if the order is placed before 11 AM EST Monday through Saturday. All Sunday orders will ship on Monday morning.

Product packaging and shipping materials

  • We use glass, plastic & metal for all of our product packaging and our labels are a #5 polypropylene, all of which are recyclable. 
  • Our shrink wrap can be recycled with laundry detergent and cleaning spray bottles, as they are all considered #3 PVC.
  • All of our soap bags are both biodegradable & compostable, leaving virtually no waste after the soap has been used.
  • All of our shopping bags, gift boxes, tissue paper, shipping boxes & brown kraft paper come from 100% recycled materials and can be reused or recycled.
  • We only purchase packing peanuts that are biodegradable with water but will reuse packing materials from raw ingredient vendors, that may not maintain this same standard.
We encourage others to reduce, reuse and recycle all packaging materials that they receive. We strive to reduce our ecological footprint and pass along the cost savings to you, our client.

 

Returns & Exchanges

Do you accept returns or exchanges?

We strive to provide the best products possible and always aim for client satisfaction. In the event you are not satisfied with any C&Co.® product we are happy to offer a refund or store credit on unopened merchandise.

We are unable to accept returns on opened merchandise. If you have concerns regarding usage or allergies please consult directions on packaging and our ingredient panel. Please email if you require additional information: orders@candconaturals.com

We are unable to refund the original shipping cost, the client is responsible for return shipping cost.




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