Natural Spa Policies
A tranquil environment where the power of plant-based skincare meets human touch.
Our plant-based treatments are rooted in the power of fruit acids.
Biltmore Village | 10 Brook Street, Suite 150 | 828-774-5399
Downtown | 34 Broadway Street | 828-575-9144
Intake Forms: We require a digital intake form to be completed prior to client’s first treatment. If it has been more than 6 months since a C&Co.® treatment, we require an updated form to be completed.
COVID-19 Guidelines: If you have a spa treatment booked, please call to reschedule with no penalty. Please make sure to fill out our COVID-19 Waiver and Liability Waiver and read our this page before your scheduled treatment.
Both in our retail shops and in our natural spas, we are following guidelines in accordance with the CDC and have implemented these additional cleaning and sterilization protocols for the safely of our clients and associates alike.
- Mandatory mask and hand washing upon entry
- Maintain social distancing
- Detailed cleaning/sterilization protocols between every client including CDC approved cleaning products and UV light sanitizer
- Installation of HEPA filters and UV-C/Ion room air purifiers in spa lounge, treatment rooms and retail spaces
- Daily temperature checks for employees and spa clients
- Increased time between spa appointments
- Private lounge for spa clients and party
- Contactless check-in option
- Touchless checkout
- Hand washing before exiting
Thank you all in advance for taking care of yourself and others by following our rules, we are grateful for your support and trust as we navigate our new normal.
Contraindications: Please notify C&Co.® personnel if you are pregnant, have open cuts or abrasions, cold sores, fever, fungal infections, poison ivy, warts, transmittable diseases, if you have cancer, high blood pressure, are using Accutane, Retin-A, AHA or retinol derived products, have had chemical peels, microdermabrasion, resurfacing treatments, botox or filler injections, plastic surgery, waxing or other skin treatments. Any of the above conditions may affect our ability to perform the requested treatment. Your safety is our priority.
Arrival: We ask clients to arrive 5-10 minutes prior to the treatment time in order to complete necessary paperwork and our skin consultation. If a client arrives late, our therapists will deduct that time from the scheduled treatment. Treatments will end at the scheduled time in order to prepare for the next client. If a client arrives more than 15 minutes past the scheduled treatment time, we reserve the right to cancel the appointment.
What to Wear: We recommend wearing comfortable clothing and minimal jewelry.
Valuables: Clients are responsible for maintaining possession of their valuables & personal property.
Cell Phone Policy: We ask that all cell phones and miscellaneous electronics remain turned off and put away while in our Natural Spa.
Alcohol-Free Zone: To ensure a safe and relaxing environment C&Co.® is an alcohol-free establishment. A variety of complimentary beverages and snacks are offered to maintain a comfortable environment that supports the health of all clients.
Beverages | Shanti Elixirs Jun, Paromi Organic + Full Leaf Herbal Tea, Topo Chico, Filtered Water
Gratuity: Gratuity of 20-25% is customary; however, we respect our clients' decision 100%. Gratuity can be received in cash or on any major credit card at the time of check-out. Gratuity should reflect the quality of treatment received.
Booking: Clients may book treatments through our website, over the phone or in person at one of our natural spas. We require a credit card to reserve & schedule any treatment. Clients may pay in preferred method of payment at time of checkout. Please call us if you do not see your desired availability.
Cancellations: C&Co.® Handcrafted Skincare + Natural Spa reserves the right to charge the full treatment price for any service not cancelled at least 24 hours prior to scheduled treatment time.
No Show Policy: If a client does not arrive for their scheduled treatment, C&Co.® Handcrafted Skincare + Natural Spa reserves the right to charge the full treatment price. For extreme circumstances please contact us as we will reschedule your booked treatment.
Age Requirement: C&Co.® is unable to offer facial treatments, back treatments and massage therapy to persons under the age of 18 years. We can offer our Foot Soak, Scrub & Massage treatments to clients 12+ with parent present during the treatment. We reserve the use of our Natural Spa space for scheduled clients only. We reserve the use of our Natural Spa space for scheduled clients only. Photo identification may be required prior to treatment.
How to Find Us
Biltmore Village | 10 Brook Street, Suite 150 | 828-774-5399 | We are located between Williams-Sonoma & Soft Surroundings in Historic Biltmore Village.
Downtown | 34 Broadway Street | 828-575-9144 | We are located between The Windsor Hotel & The Bee Charmer on Broadway Street in downtown Asheville.
Products: We offer the highest quality of skincare that is ideal for all skin types using plant-based raw organic ingredients. Our products, offered in retail and utilized in the treatment room, are free of all petrochemicals, detergents, fillers, GMOs, and synthetic preservatives. We ask that clients do not bring their own products unless it is for personal use before or after their treatment. Therapists will not be able to use any outside products in a treatment under any circumstance.
Product Return Policy: We strive to provide the best products possible and always aim for client satisfaction. In the event you are not satisfied with any C&Co.® product we are happy to offer a refund or store credit on unopened merchandise within 30 days of purchase. We are unable to accept returns on opened merchandise. If you have concerns regarding usage or allergies please consult directions on packaging and our ingredient panel. Please email if you require additional information: firstname.lastname@example.org